- At present, RADA can scan Boarding Passes and provide information on Departure Gates, Weather Conditions of Destination City and Real Time Flight Status.
NEW DELHI: Now, robots may soon greet you at Indian Airports. The first such use of Artificial Intelligence (AI) has been made Tata Sons-Singapore Airlines JV Airline Vistara which will station ‘RADA’ — a robot that uses AI to assist customers, address their queries and entertain them — at its Delhi Airport Terminal 3 lounge from July 5 2018.
“The robot is aimed at helping the airline offer a seamless experience and an ‘intuitively thoughtful’ on-ground service to its customers… During its initial stage, RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018, to assist customers using the lounge before they board their flights. ‘RADA’ will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback,” Vistara said in a statement.
At present, RADA can scan boarding passes and provide information on departure gates, weather conditions of destination city and real time flight status. “It greets customers and interacts with them using basic hand movements, and is capable of moving around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos,” the airline said.
Vistara CEO Leslie Thng said: “With RADA, we aim to change the way people interact and fly with an airline. We will be developing ‘RADA’ based on customer feedback and equipping it with the most effective features in the time to come. Our steadfast focus remains to be on delighting customers across all touch points, and we’re confident that ‘RADA’ will help us take the ‘new feeling’ to the next level.”