Aviation Norms, Regulations

Airline employees hail no-fly list

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Pilots and cabin crew have greeted the rules for the first ever no-fly list to penalise passengers for unruly and inappropriate behaviour.
Air-hostesses who do the Bangkok-Kolkata sector are particularly relieved as they are among the most harassed lot. Faced with drunk behavior from a section of frequent fliers, they have to put up with verbal and at times physical harassment. It is only when the situation spirals beyond control that complaints are lodged.
Captain Sarvesh Gupta, chairman of the airlines operators’ committee at the Kolkata airport, admitted that only a fraction of the unruly incidents get reported as airlines try to avoid a nasty situation. “Unlike the West, where you will never hear anyone shouting in an airport, passengers in India resort to screaming when they don’t agree with something. Some feel that since they have bought a flight ticket, they must be accorded special treatment,” he pointed out.

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